Shipping policy

Delivery Policy (DuckDrop Local Delivery)
Effective date: March 5, 2026

DuckDrop delivers local goods from participating farms and small producers to customers within our active delivery zones.

Delivery areas, days, and cutoff times

Delivery ZIP codes, delivery days/windows, and order cutoff times are listed on our Delivery Areas & Schedule page. Delivery availability may change as we expand.

Delivery windows & receiving your order

• You are responsible for providing a correct delivery address and delivery notes (gate code, porch location, etc.).

• If no one is home, we may leave the order in a safe location based on your delivery notes, weather conditions, and the type of items ordered.

• For temperature-sensitive items, we recommend being available during your delivery window.

Missed deliveries / failed drop-off

If we cannot complete delivery due to an incorrect address, missing access instructions, or lack of a safe drop-off location, we will contact you. If redelivery is possible, a redelivery fee may apply.

Weather, delays, and rescheduling

Severe weather or unexpected events may cause delays or rescheduling. If your delivery is affected, we’ll contact you using the information provided at checkout.

Product condition at delivery

If an item arrives damaged or missing, please contact us within 24 hours at luckyducksfarmpa@gmail.com with your order number and photos (when possible).