Refund policy

Return & Refund Policy (DuckDrop Local Delivery)
Effective date: March 5, 2026

We want you to feel confident ordering through DuckDrop. If something isn’t right, we’ll make it right within the guidelines below.

Perishable items

Because many items sold through DuckDrop are perishable (produce, dairy, refrigerated/frozen foods, baked goods, etc.), we generally do not accept returns. However, we may issue a refund or store credit when:

• you receive the wrong item

• an item is missing

• an item arrives damaged

• or an item is clearly not in acceptable condition at delivery

Reporting window

Please contact us within 24 hours of delivery at luckyducksfarmpa@gmail.com with:

• your order number

• a short description of the issue

• photos (recommended)

Resolution

When approved, we may provide a:

• refund to the original payment method, or

• store credit (often fastest)

Delivery fees

Delivery fees are typically non-refundable once a delivery attempt has been made, except when the issue is due to our error or where required by law.